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Evaluation of ICT enabled Citizen Centric Service Delivery System in Rajasthan
The Information and Communication Technology (ICT) during the previous decade has incredible impact on the services provided by Government to the common people. It has facilitated better interface between the public and the Government departments and organizations. It has also helped in bridging the gap between rural and urban population, especially, in the developing countries. The aim of the e-Governance is to SMART governance at remote and inconvenient geographical locations crossing the interdepartmental barriers. The present papers presents the evaluation of e-Mitra project in the Jaipur district which is a “single window scheme” where citizens have the opportunity to receive various services through ICT enabled service system. The present paper highlights level of awareness and its usage, benefits derived in terms of travel time, waiting time, number of trips, cost of travel etc by comparing the traditional system (manual) and e-Mitra (ICT enabled) system by the respondents. The use of ICT for e-Mitra is one of the success story in providing citizen centric services in the State.

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Institute of Development Management
quarterly Journal of Development Management and Communication (ISSN 2348-7739 Print), (ISSN 2347-6303 Online)
Address : 16, Shri Gopal Nagar, Gopalpura Bypass, Jaipur, Rajasthan - 302019
e-mail - , Phone : +91-141-2504604

CSC : Common Services Centre, DeGS : District e-Governance Society, DLC : District Level Committee,
ECS : Electronic Clearance Service, ICT : Information and Communication Technology, IVRS : Interactive Voice
Response System, PAN : Permanent Account Number, SMS : Short Messaging Service, VAT :Value Added Tax
Rakesh Singhal
Professor (IT)
HCM Rajasthan Institute of Public Administration,
J L N Marg, Jaipur, Rajasthan, India.

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