[FDArchitects]

Role of government are as follows:

·         Mobilization and Allocation of Resources
·         Stabilization of the National Economy
·         Promotion of Technological Development
·         Guardian of Political Stability
·         Provider of Development Funds
·         Major Investor in Industries of the Country
·         Investment Decision of Private Enterprises
·         Motivator behind the Scene
·         Preservation of the Law and Order
·         A Strong Agent of Social Change
·         Protector of Social Security

[Ar.Pramod Gupta]

Governance can set of incentives and accountabilities for service delivery provider organizations, their managers, and staffs behave, as well as the quality and efficiency with which they deliver services.

Governance can use following strategies in how providers are selected, paid, monitored, and held accountable for their performance. 

Better and More Standardized Measurement Allows Benchmarking and Spurs Action


An old maxim holds that “you cannot improve what you do not measure” . Good measurement allows policymakers to see where service delivery are falling short, allowing them to focus on the key problem areas. If the indicators are disseminated to civil society, measurement can help build societal consensus for reform of ineffective service delivery and promote accountability for better service delivery. The Ministry of Urban Development (MoUD), Government of India has launched the Service Level Benchmarking (SLB) initiative covering water, sanitation, solid waste management and storm water drainage.

SLB Makes Impact Evaluation Possible


Ultimately, we want to know not only how effective service delivery are, but also what to do to improve them. This requires evaluating the impact of different interventions, at each stage along the results chain. SLB of service delivery are essential to tracing these impacts and identifying where the intervention is or is not working.

SLB Can Improve Project Monitoring


Finally, better indicators for measuring service delivery can improve the monitoring of development projects and, ultimately, project quality. There are two main reasons why this is important. First, service user and the donor community are increasingly demanding tools to improve the results of development projects. And second, the design of projects is becoming more results-focused, with a growing number of projects linking disbursements to project outcomes.

Within the governance arena on five dimensions of the service delivery process:

1.       human resources
2.       Financing and Resource Management
3.       information
4.       Provider entry


1. Human Resources


Human resources is a particularly important area for measuring the quality of service delivery. Public services are labor-intensive services that involve many hard-to-monitor ―micro‖ transactions between providers and users. As a result, the rules of the game that define recruiting, hiring, compensating, assessing, rewarding, placing, and firing public service workers, as well as the incentives that affect their behaviors, constitute a critical dimension in our framework.

2. Financing and Resource Management


The second essential element of governance in service delivery is financing and resource management. This element includes the rules that define budgets and govern the transfer of resources across agencies and levels in the service delivery process; the extent to which the use of resources is monitored and reported; and the influence that the rules have on whether resources are available and are used at the point of service delivery.

3. Information


Decisions and behaviors of the various actors along the service delivery chain are based on the information that those actors have on inputs, outputs, and outcomes. The rules regarding which information is collected and made available, as well as the availability, reliability, and timeliness of that information, can influence performance in service delivery.

4. Service provider new Entry


The ability of new providers to enter the market for services can be an important determinant of outcomes in the sectors. NGO and public-sector entrants can affect the quality of service delivery in two ways: by providing service care directly, and by exerting competitive pressures and spurring behavioral change in public providers.
The role of the Local Authority is to try and coordinate the activities of all external agencies for effective delivery of their services within the urban area   by following methods
·         Involving Local communities
·         Updating of legislation
·         Formation of Professional/ Political Associations
·         Urban Development Project (UDP)
·         Community Infrastructure Projects
·         Strategic Plan and Economic Development Strategy
·         Public/ Private Partnerships
By Solving following problems related to service delivery :
·         Multi structures
·         Lack of Information/ Data
·         Low level of Community Participation
·         Inadequate sources of revenue
·         Lack of adequate knowledge on Local Government issues